Legal

Privacy Policy

Last updated: September 10, 2026

Dobi Akasia ("we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us when you visit our website, use our services, or contact us via WhatsApp, phone, email, or in person at our outlet. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following types of information:

Name, phone number, and email address you provide when contacting us, submitting an inquiry, or booking a service.
Order and service details, such as the items dropped off, service type, and collection preferences.
Address information when arranging pickup or delivery.
Messages exchanged with us through WhatsApp or our contact form.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your laundry and dry cleaning orders.
Communicate with you about your order status, inquiries, or promotions.
Improve our services, outlet, and customer experience.
Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell your personal data. We may share limited information with trusted service providers who help us operate our business (for example, delivery or messaging services), solely for the purpose of fulfilling your order. We may also disclose information where required by law.

4. Data Retention

We retain personal data only for as long as necessary to provide our services, maintain order records, and comply with applicable legal requirements, after which it is securely deleted or anonymized.

5. Your Rights

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to access, correct, or request deletion of your personal data held by us. To exercise these rights, please contact us using the details below.

6. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: dobiakasia@gmail.com
Phone: 011-3140 4946 / 016-440 4636
Address: B8-G, Ground Floor, Acacia Avenue, Jalan Jati 9, 71800 Nilai, Negeri Sembilan